Shipping policy
SHIPPING POLICY
Last Updated: October 19, 2026
At Silke Hair Club, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers in the United States and internationally.
1. Order Processing Time
Orders are processed after payment has been successfully received and authorized.
Please allow 1–3 business days for order processing before shipment. Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Business days exclude weekends and public holidays.
2. Shipping Destinations
Silke Hair Club ships to eligible destinations within the United States and internationally.
Available shipping destinations and delivery options are displayed at checkout. We reserve the right to restrict shipping to certain locations where delivery is unavailable or prohibited by applicable law.
3. Shipping Times
Delivery times depend on the destination, shipping method, carrier, customs clearance, and other circumstances beyond our control.
Estimated delivery times will be provided at checkout or communicated to customers when available.
Delivery estimates are not guaranteed. Delays may occur due to weather conditions, customs inspections, carrier disruptions, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment, unless otherwise stated.
Shipping fees may vary depending on the delivery destination, order weight, shipping method, and applicable promotions.
Any free-shipping offer will be subject to the terms specified in the relevant promotion.
5. International Shipping, Customs and Duties
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Customers are responsible for ensuring that the ordered products can legally be imported into their country of residence.
Customs inspections or import procedures may cause additional delivery delays.
6. Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow time for the carrier to update the tracking information after the shipping confirmation has been issued.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us as soon as possible at contact@silkehairclub.shop. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Silke Hair Club is not responsible for delivery issues caused by incorrect or incomplete addresses supplied by customers, subject to applicable consumer protection laws.
8. Lost, Delayed or Damaged Packages
If your package is delayed, appears lost, or arrives damaged, please contact us so we can review the situation and assist you.
Please provide your order number and any relevant tracking information.
All claims will be handled in accordance with applicable law and the carrier’s procedures. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
9. Failed Delivery and Returned Packages
If a package is returned because of an incorrect address, failure to collect the package, or other delivery issues, please contact our customer support team.
Additional shipping charges may apply to reshipment where permitted by applicable law and agreed upon with the customer.
10. Contact Information
For shipping questions or assistance with an order, please contact us:
Store Name: Silke Hair Club
Legal Name: Daniel Patrick Stewart
Email: contact@silkehairclub.shop
Phone: +1 251-331-0859
Address:
1317 N 8th St
Tacoma, WA 98403
United States
Website: https://silkehairclub.shop
Thank you for shopping with Silke Hair Club.