Refund policy
RETURN AND REFUND POLICY
Last Updated: October 19, 2026
At Silke Hair Club, we want our customers to have a positive shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through our website.
1. Return Period
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy and applicable law.
To initiate a return, please contact us at contact@silkehairclub.shop before sending any products back.
2. Return Eligibility
To be eligible for a return, products must generally:
• Be unused and unworn.
• Be in their original condition.
• Include the original packaging, where reasonably possible.
• Include proof of purchase or a valid order number.
Certain products may be ineligible for return for hygiene, safety, personalization, or other lawful reasons. Any applicable exclusions will be communicated in accordance with relevant consumer protection laws.
Products that are defective, damaged, incorrectly supplied, or not as described will be handled in accordance with applicable law.
3. Non-Returnable Items
Where permitted by applicable law, certain items may not be eligible for return, including:
• Products that have been used, worn, or damaged after delivery by the customer.
• Personalized or custom-made products, except where a legal exception applies.
• Sealed hygiene-related products that are not suitable for return once unsealed, where this exclusion is permitted by law.
Nothing in this section limits mandatory consumer rights.
4. How to Request a Return
To request a return:
1. Email contact@silkehairclub.shop with your order number and the reason for your request.
2. Include photographs if the product arrived damaged, defective, or incorrect.
3. Wait for our customer service team to provide return instructions.
4. If your return is approved, follow the instructions provided before shipping the item back.
Please do not send products to our business address without receiving return instructions.
5. Return Shipping Costs
For returns due to a change of mind, the customer may be responsible for return shipping costs where permitted by applicable law and where this responsibility has been properly disclosed.
If an item is defective, damaged on arrival, incorrectly supplied, or otherwise qualifies for a remedy for which we are responsible, we will arrange or cover reasonable return shipping costs as required by applicable law.
Original shipping fees will be refunded when required by law.
6. Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Where required by applicable law, refunds will be issued within the legally prescribed timeframe.
7. Exchanges
If you receive a defective or incorrect item, please contact us at contact@silkehairclub.shop.
Exchanges are subject to product availability and applicable law. If a direct exchange is unavailable, an appropriate alternative or refund will be offered where required.
8. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide your order number and photographs where available.
We will review the issue and provide an appropriate solution in accordance with applicable law.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped. This does not affect any cancellation or withdrawal rights that may be available under applicable law.
10. International Returns
Customers outside the United States may be responsible for return shipping costs for eligible change-of-mind returns, where permitted by applicable law.
International returns may involve customs documentation or additional shipping procedures.
Import duties, taxes, and original shipping fees will be handled in accordance with applicable law and the circumstances of the return.
11. Consumer Rights
This policy does not exclude, restrict, or replace any statutory rights or remedies available to customers under applicable consumer protection laws.
Customers may have additional rights depending on their country or state of residence.
12. Contact Information
For all return, exchange, cancellation, and refund requests, please contact:
Store Name: Silke Hair Club
Legal Name: Daniel Patrick Stewart
Email: contact@silkehairclub.shop
Phone: +1 251-331-0859
Business Address:
1317 N 8th St
Tacoma, WA 98403
United States
Website: https://silkehairclub.shop
Thank you for shopping with Silke Hair Club.